FAQs
Where can I find the Credit Guide?
You can download the Credit Guide here.
Where can I find the Account File Template?
You can download the Account File Template here.
While creating a new Prospect the WebPortal indicates that another Sales Agent in my sales company has exclusive rights to price this prospect.
If you have this issue, please contact your Contracting Agent.
While creating a new Prospect the WebPortal indicates that another sales company has exclusive rights to price this prospect.

If you have this issue, please download and complete the Exclusive Letter:

Exclusive Letter

Please email the completed Exclusive Letter to Nordic Energy Agent Support at AgentSupport@nordicenergy-us.com or fax to (888)588-7303. For more information, please contact Nordic Energy Agent Support at AgentSupport@nordicenergy-us.com or call us at (877)808-1022.

What do Nordic Energy Services sample invoices look like?
Error = Paperwork Due Date has Passed
This error means that we no longer can make the utility enrollment deadline for the specific enrollment month that you have chosen. Please choose a later start month.
Error = Account Blocked
This error means that the customer requested their account to be blocked by all suppliers. The customer needs to call their utility and request that they take the block off their account.
Error = Insignificant Usage Data or No Annual Usage
This error means that there is not enough usage on the account in order to price. If you know the previous account number, please send a request to AgentSupport@nordicenergy-us.com with the old and new account numbers and request for usage to be transferred.
Error = Credit status “no info” or “pending”
Error = Account not found
This error means the account number is invalid.
Price request is “in pricing” status
For Ohio, New York, Maryland and New Jersey utilities – usage retrieval can take 24-48 hours. Please email AgentSupport@nordicenergy-us.com if the price request is still “in pricing” after 48 hours from the time it was submitted.
How to edit existing Prospect Information:
While submitting the price request, click on the “edit” button to the right of “Prospect Information”
Can’t find the price request?
On the view price request screen, click on “clear filter”, this will also allow you to search by the prospect name if need be.
How to add or delete an account to an existing price request:
Once a price request has been submitted you will not be able to add or delete any accounts within that price request. If you need to add or delete any accounts, you will need to create a new list of account numbers. Submit a new price request using the existing prospect from the drop down list, click continue, select the “create a new account list” option and enter the account numbers you wish to price.
Duke Utility Account Numbers-
The “-6” at the end of the account number is a check digit and should NOT be included in the entry of the account number in the portal. The account number is the first 10 digits only.